Recovery of shares/ (ICICI Bank limited)

Recovery of shares/ (ICICI Bank limited). Recovery of shares from the Investor Education and Protection Fund (IEPF) is an important process for ICICI Bank shareholders who have lost access to their investments. Due to reasons such as change in address, incorrect bank or demat details, non-updation of KYC, or lack of shareholder awareness, certain dividends remain unclaimed. When dividends remain unclaimed for seven consecutive years, the corresponding dividend amounts and shares are transferred to the Investor Education and Protection Fund (IEPF) as per the Companies Act, 2013.
ICICI Bank Limited is one of India’s leading private sector banks, offering a complete range of financial products and services to corporate and retail customers through a variety of delivery channels and specialized subsidiaries. Established with a focus on technology-driven financial solutions, ICICI Bank has grown to become a trusted name in Indian and global banking, with a strong presence in retail banking, corporate banking, treasury services, and digital banking. The Bank is listed on both the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE) and is committed to high standards of governance, customer service, and innovation.
Historical Background
ICICI Bank Limited traces its origins to 1994 when it was promoted by the Industrial Credit and Investment Corporation of India (ICICI), an Indian financial institution established in 1955. Originally conceived to provide project financing and financial infrastructure support, ICICI expanded its operations into retail banking and diversified financial services in response to India’s evolving economic landscape.
Over the years, ICICI Bank transformed from a development finance institution to a full-fledged commercial bank, driven by strategic investments in technology, customer-centric products, and risk management practices. The Bank pioneered several digital initiatives in Indian banking and expanded its footprint internationally. Today, ICICI Bank is recognized as a leading financial institution that combines innovation, operational excellence, and customer service to deliver long-term value to its shareholders and stakeholders. 
Financial Performance
ICICI Bank’s FY 2023-24 highlights a strategy centred on simplified banking, digital transformation, and customer-centric delivery. The bank is investing in streamlined processes, digital platforms, and revamped organisational structures to enable seamless 360° customer service. Key initiatives focus on removing complexity, improving turnaround time, and enhancing operational resilience, as seen in process decongestion and centralised operations through OpsServe and VServ.
Digital growth remains a core pillar, supported by the principles of scalability, resilience, and security, leading to paperless journeys and personalised solutions across products. Notable platforms include iMobile Pay with 30+ million users and transactions worth nearly Rs.11,000 billion, and the iLens lending platform, covering end-to-end digital processing for mortgages, personal, and education loans. The bank also utilises 4,600+ APIs to handle over 160 million transactions daily.
Financially, the bank recorded a profit after tax of Rs.408.88 billion and maintained strong capital adequacy at 16.33%, reflecting stability and risk-calibrated growth. Operational priorities are reinforced by the philosophy “Fair to Customer, Fair to Bank”, ensuring trust and long-term value. Sustainability efforts include increasing renewable energy usage to 35% and targeting carbon neutrality by FY 2032.

Dividends

Ex-Date
       Type
       Dividend (Rs)

12 Aug, 2025
     Final
          11.0

12 Aug,2024
     Final
           10.00

09Aug,2023
     Final
           8.00

08Aug,2022
     Final
         5.00

BONUS

Announcement Date
  Ex Bonus
        Ratio

03 May,2017
    20 JUN,2017
          1:10

SPLITS

EX-Split
    Old FV
      New FV

04 dec,2014
      10
           2

Step 1: Check Unclaimed Dividend or Share Status
The first step is to verify whether any dividend amount or shares of ICICI Bank Limited have been transferred to the IEPF.
You can check the status through:
Option 1: ICICI Bank Limited I– Investor Relations Website
 Visit the Investor Relations section of the bank’s official website and check the details under the  “IEPF” section.
Option 2 : IEPF Authority Website
 Visit the official IEPF portal and enter your Folio Number (for physical shares) or DP ID–Client ID (for demat shares) to verify whether any amount or shares have been transferred to the IEPF.
This step helps confirm the exact number of shares and dividend amount eligible for recovery.
Step 2: Contact ICICI Bank’s Registrar (RTA)
ICICI Bank Limited has appointed a Registrar and Share Transfer Agent (RTA) to manage shareholder-related services.
Registrars
KFin Technologies Ltd,
Selenium Building, Tower-B,
Plot no. 31 & 32,
Financial District, Nanakramguda,
Serlingampally,Hyderabad,
Telangana,500032
Email: einward.ris@kfintech.com
Tel. : 040 - 67162222  / Toll free : 18003094001
You must contact the RTA to obtain an Entitlement Letter, which confirms:

Number of shares transferred to IEPF

Unclaimed dividend amount

Claimant’s identity as the rightful shareholder

List of supporting documents required

Documents generally required at this stage:

PAN Card and Aadhaar Card

Shareholding details (Folio Number or DP ID–Client ID)

Client Master List (CML)

Cancel cheque of the bank ( Bank link with DEMAT account)

Old dividend warrants, if available

Death Certificate If

After verification, the RTA issues the Entitlement Letter, which is mandatory for filing the IEPF claim.
Step 3: File IEPF Form-5 on MCA Website
Once the Entitlement Letter is received, the claimant must file IEPF Form-5 online through the Ministry of Corporate Affairs (MCA) portal.
Steps to Access & File IEPF-5:

Go to MCA Portal: Visit the MCA website

Navigate: Go to "MCA Services".

Find IEPF-5: Under IEPF Services select IEPF-5 Web Form - Claiming unpaid amounts & shares.

Fill Online: Complete the web form with your details, PAN, Aadhaar, bank details, and claim specifics.

Submit & Get SRN: Submit the form online to generate a Service Request Number (SRN) and acknowledgement.

Download & Print: Print the filled Form IEPF-5 and the acknowledgement

Details required in IEPF Form-5:

Name, address, PAN, and Aadhaar

Company name – ICICI Bank limited

Number of shares claimed

Year-wise dividend details

Bank account details

Demat account details (DP ID and Client ID)

After submission:

Download the filled IEPF Form-5

Download the SRN Acknowledgment

Both documents must be printed and signed.
Step 4: Prepare the Document Set for Physical Submission
The claimant must prepare a complete document set and submit ICICI Bank Limited Nodal Officer (IEPF).
Mandatory Documents:

Signed IEPF Form-5

IEPF SRN Acknowledgment

Indemnity Bond (as per IEPF Rules, on non-judicial stamp paper)

Advance Stamped Receipt (duly signed by claimant and witnesses)

Entitlement Letter issued by RTA

Self-attested copies of PAN and Aadhaar

Cancelled cheque

Client Master List (CML) issued by the Depository Participant

Original share certificates (if shares were held in physical form)

If the Applicant Is a Legal Heir / Successor
If the original shareholder is deceased, additional documents are required:

Death certificate of the original shareholder

Legal heir certificate / succession certificate / probate / registered will

No Objection Certificates (NOCs) from other legal heirs, if applicable

Identity and address proof of all legal heirs

Such cases generally involve enhanced scrutiny and may take longer to process.
Step 5: Submission to ICICI Bank Limited Nodal Officer
The complete document set must be sent via Speed Post or Courier to the Nodal Officer (IEPF) of ICICI Bank Limited  at the bank’s registered office address.
Details to be mentioned:
Nodal officer: Prachiti Lalingkar
Contact No: 91-22-40088900 
Email id: nodalofficeriepf@icicibank.com
Step 6: Verification by ICICI Bank Limited
Upon receipt of documents, ICICI Bank Limited:

Verifies the claimant’s details with historical records

Checks authenticity and completeness of documents

Ensures compliance with IEPF Rules and guidelines

After verification, the bank submits a verification report to the IEPF Authority, generally within 30 days.
Step 7: Approval by IEPF Authority
The IEPF Authority reviews the documents and verification report submitted by ICICI Bank Limited .If found satisfactory:

Shares are credited to the claimant’s demat account

Dividend amount is transferred to the claimant’s bank account

This completes the IEPF recovery process for ICICI Bank Limited shareholders.
Final Words
Recovering shares and unclaimed dividends of ICICI Bank Limited from the Investor Education and Protection Fund (IEPF) is a structured but achievable process when followed step-by-step. Starting from verifying the claim on the IEPF website, coordinating with the Registrar (KFin Technologies Ltd) for the Entitlement Letter, filing IEPF Form-5, and finally submitting documents to the ICICI Bank Nodal Officer ensures transparency and legitimacy.
With proper documentation especially in cases involving legal heirs the bank and IEPF Authority coordinate to restore both shares and dividend amounts to the rightful owner. ICICI Bank’s governance practices, customer focus, and digital support systems make the process more efficient for shareholders who have lost track of their investments. Completing this procedure successfully not only helps investors regain ownership but also contributes to securing long-term financial continuity and inheritance value for families. 
Frequently Asked Questions (FAQs)
Q1. How do I confirm if my ICICI Bank shares are transferred to IEPF?
Ans. Check on the IEPF Authority website using your Folio number or DP ID–Client ID to verify the transfer status.
Q2. Is the Entitlement Letter compulsory for filing the claim?
Ans. Yes. The claim cannot be processed without an Entitlement Letter issued by KFin Technologies Ltd (RTA).
Q3. Can I claim shares if they were held in physical certificate form?
Ans. Yes. Physical shares are also recoverable, but you must submit the original certificates with the claim documents.
Q4. What happens if there are mistakes in Form IEPF-5 after submission?
Ans. You must edit and refile the corrected form; only the most recent SRN will be considered valid.
Q5. Can I track the status of my claim after submission?
Ans. Yes. Use your SRN (Service Request Number) on the MCA portal to monitor claim progress.
Q6. Do I need a separate application for every financial year’s dividend?
Ans. No. One Form-5 can cover multiple years of unpaid dividends and shares in a single claim.
Q7. What if I do not have old dividend warrants or records?
Ans. It’s okay. The bank and RTA will verify details through internal records if identity and demat details match.
Q8. Are there fees or charges for the IEPF recovery process?
Ans. There is no government fee for filing Form-5; however, notarisation or stamp duty for the Indemnity Bond may have a cost.
Q9. My name is misspelled in bank/company records; can I still apply?
Ans. First, apply for a Name Correction with the RTA, then file the IEPF claim after correction approval.

Recovery of shares from the Investor Education and Protection Fund (IEPF) is an important process for ICICI Bank shareholders who have lost access to their investments. Due to reasons such as change in address, incorrect bank or demat details, non-updation of KYC, or lack of shareholder awareness, certain dividends remain unclaimed. When dividends remain unclaimed for seven consecutive years, the corresponding dividend amounts and shares are transferred to the Investor Education and Protection Fund (IEPF) as per the Companies Act, 2013.

ICICI Bank Limited is one of India’s leading private sector banks, offering a complete range of financial products and services to corporate and retail customers through a variety of delivery channels and specialized subsidiaries. Established with a focus on technology-driven financial solutions, ICICI Bank has grown to become a trusted name in Indian and global banking, with a strong presence in retail banking, corporate banking, treasury services, and digital banking. The Bank is listed on both the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE) and is committed to high standards of governance, customer service, and innovation.

Historical Background

ICICI Bank Limited traces its origins to 1994 when it was promoted by the Industrial Credit and Investment Corporation of India (ICICI), an Indian financial institution established in 1955. Originally conceived to provide project financing and financial infrastructure support, ICICI expanded its operations into retail banking and diversified financial services in response to India’s evolving economic landscape.

Over the years, ICICI Bank transformed from a development finance institution to a full-fledged commercial bank, driven by strategic investments in technology, customer-centric products, and risk management practices. The Bank pioneered several digital initiatives in Indian banking and expanded its footprint internationally. Today, ICICI Bank is recognized as a leading financial institution that combines innovation, operational excellence, and customer service to deliver long-term value to its shareholders and stakeholders.

Financial Performance

ICICI Bank’s FY 2023-24 highlights a strategy centred on simplified banking, digital transformation, and customer-centric delivery. The bank is investing in streamlined processes, digital platforms, and revamped organisational structures to enable seamless 360° customer service. Key initiatives focus on removing complexity, improving turnaround time, and enhancing operational resilience, as seen in process decongestion and centralised operations through OpsServe and VServ.

Digital growth remains a core pillar, supported by the principles of scalability, resilience, and security, leading to paperless journeys and personalised solutions across products. Notable platforms include iMobile Pay with 30+ million users and transactions worth nearly Rs.11,000 billion, and the iLens lending platform, covering end-to-end digital processing for mortgages, personal, and education loans. The bank also utilises 4,600+ APIs to handle over 160 million transactions daily.

Financially, the bank recorded a profit after tax of Rs.408.88 billion and maintained strong capital adequacy at 16.33%, reflecting stability and risk-calibrated growth. Operational priorities are reinforced by the philosophy “Fair to Customer, Fair to Bank”, ensuring trust and long-term value. Sustainability efforts include increasing renewable energy usage to 35% and targeting carbon neutrality by FY 2032.

	Dividends
Ex-Date	Type	Dividend (Rs)
12 Aug, 2025	Final	11.0
12 Aug,2024	Final	10.00
09Aug,2023	Final	8.00
08Aug,2022	Final	5.00
	BONUS
Announcement Date	Ex Bonus	Ratio
03 May,2017	20 JUN,2017	1:10
	SPLITS
EX-Split	Old FV	New FV
04 dec,2014	10	2

Step 1: Check Unclaimed Dividend or Share Status

The first step is to verify whether any dividend amount or shares of ICICI Bank Limited have been transferred to the IEPF.

You can check the status through:

Option 1: ICICI Bank Limited I– Investor Relations Website

Visit the Investor Relations section of the bank’s official website and check the details under the “IEPF” section.

Option 2 : IEPF Authority Website

Visit the official IEPF portal and enter your Folio Number (for physical shares) or DP ID–Client ID (for demat shares) to verify whether any amount or shares have been transferred to the IEPF.

This step helps confirm the exact number of shares and dividend amount eligible for recovery.

Step 2: Contact ICICI Bank’s Registrar (RTA)

ICICI Bank Limited has appointed a Registrar and Share Transfer Agent (RTA) to manage shareholder-related services.

Registrars

KFin Technologies Ltd,

Selenium Building, Tower-B,

Plot no. 31 & 32,

Financial District, Nanakramguda,

Serlingampally,Hyderabad,

Telangana,500032

Email: einward.ris@kfintech.com

Tel. : 040 - 67162222 / Toll free : 18003094001

You must contact the RTA to obtain an Entitlement Letter, which confirms:

Number of shares transferred to IEPF
Unclaimed dividend amount
Claimant’s identity as the rightful shareholder
List of supporting documents required

Documents generally required at this stage:

PAN Card and Aadhaar Card
Shareholding details (Folio Number or DP ID–Client ID)
Client Master List (CML)
Cancel cheque of the bank ( Bank link with DEMAT account)
Old dividend warrants, if available
Death Certificate If

After verification, the RTA issues the Entitlement Letter, which is mandatory for filing the IEPF claim.

Step 3: File IEPF Form-5 on MCA Website

Once the Entitlement Letter is received, the claimant must file IEPF Form-5 online through the Ministry of Corporate Affairs (MCA) portal.

Steps to Access & File IEPF-5:

Go to MCA Portal: Visit the MCA website
Login: Log in with your registered credentials.
Navigate: Go to "MCA Services".
Find IEPF-5: Under IEPF Services select IEPF-5 Web Form - Claiming unpaid amounts & shares.
Fill Online: Complete the web form with your details, PAN, Aadhaar, bank details, and claim specifics.
Submit & Get SRN: Submit the form online to generate a Service Request Number (SRN) and acknowledgement.
Download & Print: Print the filled Form IEPF-5 and the acknowledgement

Details required in IEPF Form-5:

Name, address, PAN, and Aadhaar
Company name – ICICI Bank limited
Number of shares claimed
Year-wise dividend details
Bank account details
Demat account details (DP ID and Client ID)

After submission:

Download the filled IEPF Form-5
Download the SRN Acknowledgment

Both documents must be printed and signed.

Step 4: Prepare the Document Set for Physical Submission

The claimant must prepare a complete document set and submit ICICI Bank Limited Nodal Officer (IEPF).

Mandatory Documents:

Signed IEPF Form-5
IEPF SRN Acknowledgment
Indemnity Bond (as per IEPF Rules, on non-judicial stamp paper)
Advance Stamped Receipt (duly signed by claimant and witnesses)
Entitlement Letter issued by RTA
Self-attested copies of PAN and Aadhaar
Cancelled cheque
Client Master List (CML) issued by the Depository Participant
Original share certificates (if shares were held in physical form)

If the Applicant Is a Legal Heir / Successor

If the original shareholder is deceased, additional documents are required:

Death certificate of the original shareholder
Legal heir certificate / succession certificate / probate / registered will
No Objection Certificates (NOCs) from other legal heirs, if applicable
Identity and address proof of all legal heirs

Such cases generally involve enhanced scrutiny and may take longer to process.

Step 5: Submission to ICICI Bank Limited Nodal Officer

The complete document set must be sent via Speed Post or Courier to the Nodal Officer (IEPF) of ICICI Bank Limited at the bank’s registered office address.

Details to be mentioned:

Nodal officer: Prachiti Lalingkar

Contact No: 91-22-40088900

Email id: nodalofficeriepf@icicibank.com

Step 6: Verification by ICICI Bank Limited

Upon receipt of documents, ICICI Bank Limited:

Verifies the claimant’s details with historical records
Checks authenticity and completeness of documents
Ensures compliance with IEPF Rules and guidelines

After verification, the bank submits a verification report to the IEPF Authority, generally within 30 days.

Step 7: Approval by IEPF Authority

The IEPF Authority reviews the documents and verification report submitted by ICICI Bank Limited .If found satisfactory:

Shares are credited to the claimant’s demat account
Dividend amount is transferred to the claimant’s bank account

This completes the IEPF recovery process for ICICI Bank Limited shareholders.

Final Words

Recovering shares and unclaimed dividends of ICICI Bank Limited from the Investor Education and Protection Fund (IEPF) is a structured but achievable process when followed step-by-step. Starting from verifying the claim on the IEPF website, coordinating with the Registrar (KFin Technologies Ltd) for the Entitlement Letter, filing IEPF Form-5, and finally submitting documents to the ICICI Bank Nodal Officer ensures transparency and legitimacy.

With proper documentation especially in cases involving legal heirs the bank and IEPF Authority coordinate to restore both shares and dividend amounts to the rightful owner. ICICI Bank’s governance practices, customer focus, and digital support systems make the process more efficient for shareholders who have lost track of their investments. Completing this procedure successfully not only helps investors regain ownership but also contributes to securing long-term financial continuity and inheritance value for families.